Communication in Care

Unmuted brings a mix of straight-talking realism and warm, creative coaching. We help providers strengthen their care quality governance framework, improve care home culture and communicate more confidently with staff, residents, families and regulators.

Communication for a culture of Care

Powerful communication

Increase the quality and consistency of communication in your care organisation both internally and externally.

CQC Ratings improvement

Communication training to your organisation in line with recommendations from the CQC, Care Inspectorate or the Regulation and Quality Improvement Authority.

Influence & persuasion

Provide leaders in care the skills to communicate with clarity, consistency and care, across all sections of their business.

A group of people stand in celebration in front of a corporate wall

What will this training give me?

Understanding how I communicate reflects the values of my organisation.
How I use the pillars of Respect, Authenticity, Rationality and Empathy in my communications.
Identifying if my values, beliefs, and behaviours in line with those of the organisation.
Am I consistent in the way that I communicate, am I trusted?
Regardless of my position, I am ultimately responsible.
Being brave, honest, and responsive in a crisis.
Communication and my boundaries.
How I deal with ‘difficult’ people
Compassion in, compassion out.
Challenge. Champion. Change.

Why is this training for me?

An interactive session where open and honest discussion is encouraged.
No role-playing.
The session considers your individual professional development requirements at an intermediate or advanced level, in small groups over an agreed duration.
This session is followed by a number of coaching calls to support learning and subsequent individual and organisational development.
Your host for the session is a Broadcaster, Presenter and Organisational Leader with over three decades of experience and is now an Outreach Support Practitioner, providing support and care for individuals living with a range of complex needs.

Our training is bespoke to your care organisations needs. Once we establish the problem you need to solve, we can determine the best training plan and duration according to the size of the problem, your team and availability.

Training is delivered in person either at your organisation or in a suitable venue. While online communication training is possible, the power lies in connecting together in person.

Are you ready to get started?